Got a question about benefits? Check AskPhin first. In almost all cases, you can find what you need there. For additional resources, use the chart below for specific contacts. 

Contact Information

Benefit Provider Phone # Website Description
529 College Savings Plan CFNC 866-866-2362 Enrollment in the NC529 College Savings Plan
AskPhin HR Services AskPhin 252-816-PHIN (7446) If you need more details on a topic or benefit, or have a benefits-related question
Critical Illness Insurance, Accident Insurance, Hospital Indemnity Voya 877-236-7564 Cover any extra out-of-pocket expenses if you suffer an unexpected, serious illness or qualifying accident
Dental Plan CIGNA 800-244-6224 Dental claims, EOB, Provider, ID Card
Dependent Eligibility Vendor Alight 800-725-5810 Verification of dependent eligibility
Disability – Short and Long Term Lincoln Financial 800-213-3805 Disability claims and covered benefits
Discount Page BenePlace 800-683-2886 Discounts for a variety of merchants
Employee Assistance Program (EAP) ECU Health 877-843-7207
252-847-4357 pages/employeeassistance.aspx Counseling Services, Behavioral health, Legal advice and Substance abuse issues
FSA—Flexible Spending (Health and Dependent Day Care) WEX 866-451-3399 Flexible spending claims and covered benefits
Health Savings Account (HSA) WEX 866-451-3399 Flexible spending claims and covered benefits
ID Theft Protection LifeLock 800-607-9174 Helps provide peace of mind with comprehensive identity theft protection
Legal Services ARAG 800-274-4184
Access Code: 18778vh
Plan covers things such as will preparation, traffic tickets and real estate property protection and even more complex legal issues such as divorce
Life Insurance Lincoln Financial 800-213-3805 Life claims and covered benefits
Medical Plan MedCost 800-795-1023
Plan Group Number: 7488
Medical claims, EOB, Provider Network, Temporary ID Card
Pharmacy – Prescription Drug Benefit Medimpact 844-513-6009 Pharmacy claims and covered benefits
Retirement – Pension ECUHealth Pension Center 866-261-3573 Pension information for eligible team members
Retirement Savings Plans: 401(k) Fidelity Investments 800-343-0860 Online enrollment and customer service assistance
Vision EyeMed 888-581-3648 Vision claims and covered benefits
Whole Life Insurance Unum 800-635-5597 Provides you with a fixed death benefit and locks premiums in at the age you purchase coverage