Contacts
Got a question about benefits? Check AskPhin first. In almost all cases, you can find what you need there. For additional resources, use the chart below for specific contacts.
Contact Information
| Benefit | Provider | Phone # | Website | Description |
|---|---|---|---|---|
| 529 College Savings Plan | CFNC | 866-866-2362 | cfnc.org | Enrollment in the NC529 College Savings Plan |
| AskPhin HR Services | AskPhin | 252-816-PHIN (7446) | AskPhin.com | If you need more details on a topic or benefit, or have a benefits-related question |
| Critical Illness Insurance, Accident Insurance, Hospital Indemnity | Voya | 877-236-7564 | voya.com/claims | Cover any extra out-of-pocket expenses if you suffer an unexpected, serious illness or qualifying accident |
| Dental Plan | CIGNA | 800-244-6224 | my.cigna.com | Dental claims, EOB, Provider, ID Card |
| Dependent Eligibility Vendor | Alight | 800-725-5810 | www.yourdependentverification.com/plan-smart-info | Verification of dependent eligibility |
| Disability – Short and Long Term | Lincoln Financial | 800-213-3805 | www.mylincolnportal.com | Disability claims and covered benefits |
| Discount Page | BenePlace | 800-683-2886 | www.beneplace.com/vidanthealth | Discounts for a variety of merchants |
| Employee Assistance Program (EAP) | ECU Health | 877-843-7207 252-847-4357 |
myvidant.org/teamcentral/wellness/ pages/employeeassistance.aspx | Counseling Services, Behavioral health, Legal advice and Substance abuse issues |
| FSA—Flexible Spending (Health and Dependent Day Care) | WEX | 866-451-3399 | www.wexinc.com | Flexible spending claims and covered benefits |
| Health Savings Account (HSA) | WEX | 866-451-3399 | www.wexinc.com | Flexible spending claims and covered benefits |
| ID Theft Protection | LifeLock | 800-607-9174 | lifelockbusinesssolutions.com/EmployeeBenefits/Benefitpremier | Helps provide peace of mind with comprehensive identity theft protection |
| Legal Services | ARAG | 800-274-4184 | ARAGlegal.com/myinfo Access Code: 18778vh |
Plan covers things such as will preparation, traffic tickets and real estate property protection and even more complex legal issues such as divorce |
| Life Insurance | Lincoln Financial | 800-213-3805 | www.mylincolnportal.com | Life claims and covered benefits |
| Medical Plan | MedCost | 800-795-1023 | www.medcost.com Plan Group Number: 7488 |
Medical claims, EOB, Provider Network, Temporary ID Card |
| Pharmacy – Prescription Drug Benefit | Medimpact | 844-513-6009 | www.medimpact.com | Pharmacy claims and covered benefits |
| Retirement – Pension | ECUHealth Pension Center | 866-261-3573 | myecuhealthpension.com | Pension information for eligible team members |
| Retirement Savings Plans: 401(k) | Fidelity Investments | 800-343-0860 | www.netbenefits.com | Online enrollment and customer service assistance |
| Vision | EyeMed | 888-581-3648 | www.eyemed.com | Vision claims and covered benefits |
| Whole Life Insurance | Unum | 800-635-5597 | unum.com/employees | Provides you with a fixed death benefit and locks premiums in at the age you purchase coverage |