Contacts

Got a question about benefits?

  • Ask a question at AskPhin.com or call 252-816-PHIN (7446).
  • Use the chart below for contact information for each of the benefits offered at ECU Health.

Contact Information

Benefit Provider Phone # Website Description
Critical Illness, Accident, or Hospital Indemnity Insurance Voya 877-236-7564 voya.com/claims Claims for unexpected, serious illness or qualifying accident
Dental Plan Delta Dental 800-662-8856 DeltaDentalNC.com Dental claims, provider networks, ID card
Dependent Eligibility Vendor Alight 800-725-5810 yourdependentverification.com/plan-smart-info Verification of dependent eligibility
Disability—Short-and Long-term Reliance Matrix 877-202-0055 matrixabsence.com Disability claims and covered benefits
Discount Page BenePlace 800-683-2886 beneplace.com/ecuhealth/sign-in Discounts for a variety of merchants
ECU Health Employee Pharmacy ECU Health 252-846-4311 myecuhealth.org/teamcentral/wellness/Pages/EmployeePharmacy.aspx Discounted prescription refills and OTC medicines
Employee Assistance Program (EAP) ECU Health 877-843-7207 or
252-847-4357
ecuhealth.org/employee-assistance-program/contact-us Counseling Services, Behavioral health, Legal advice and Substance abuse issues
Flexible Spending Accounts (FSA) — Healthcare and Dependent Daycare WEX 866-451-3399 www.wexinc.com Flexible spending claims and covered benefits
Health Savings Account (HSA) WEX 866-451-3399 www.wexinc.com HSA claims and covered expenses
ID Theft Protection Norton LifeLock 800-607-9174
9 a.m. – 7 p.m. EST
lifelockbusinesssolutions.com/EmployeeBenefits/Benefitpremier LifeLock identity theft protection services, claims
Legal Services ARAG 800-247-4184
Monday-Friday 8am – 8pm EST
ARAGlegal.com/myinfo
Access Code: 18778ecu
Will preparation, traffic tickets, real estate property protection, divorce, trusts and other legal services
Life Insurance Reliance Matrix 800-351-7500 reliancematrix.com Life claims and covered benefits
Medical Plan MedCost 800-795-1023 medcost.com
Plan Group Number: 7488
Medical claims, provider networks, temporary ID card
NC 529 College Savings Plan CFNC 866-866-2362 cfnc.org Enrollment in the NC 529 College Savings Plan
Pharmacy— Prescription Drug Benefit Medimpact 844-513-6009 medimpact.com Pharmacy claims and covered benefits
Retirement— Pension ECUHealth Pension Center 866-261-3573 myecuhealthpension.com Pension information for eligible team members
Retirement Savings Plans: 401(k) Fidelity Investments 800-343-0860 netbenefits.com Online enrollment and customer service assistance
Vision EyeMed 888-581-3648 eyemed.com Vision claims and covered benefits
Whole Life Insurance Unum 800-635-5597 unum.com/employees Enrollment in fixed death benefit, claims assistance