Contacts
Got a question about benefits?
- Ask a question at AskPhin.com or call 252-816-PHIN (7446).
- Use the chart below for contact information for each of the benefits offered at ECU Health.
Contact Information
| Benefit | Provider | Phone # | Website | Description |
|---|---|---|---|---|
| Critical Illness, Accident, or Hospital Indemnity Insurance | Voya | 877-236-7564 | voya.com/claims | Claims for unexpected, serious illness or qualifying accident |
| Dental Plan | Delta Dental | 800-662-8856 | DeltaDentalNC.com | Dental claims, provider networks, ID card |
| Dependent Eligibility Vendor | Alight | 800-725-5810 | yourdependentverification.com/plan-smart-info | Verification of dependent eligibility |
| Disability—Short-and Long-term | Reliance Matrix | 877-202-0055 | matrixabsence.com | Disability claims and covered benefits |
| Discount Page | BenePlace | 800-683-2886 | beneplace.com/ecuhealth/sign-in | Discounts for a variety of merchants |
| ECU Health Employee Pharmacy | ECU Health | 252-847-4311 | myecuhealth.org/teamcentral/wellness/Pages/EmployeePharmacy.aspx | Discounted prescription refills and OTC medicines |
| Employee Assistance Program (EAP) | ECU Health | 877-843-7207 or 252-847-4357 |
ecuhealth.org/employee-assistance-program/contact-us | Counseling Services, Behavioral health, Legal advice and Substance abuse issues |
| Flexible Spending Accounts (FSA) — Healthcare and Dependent Daycare | WEX | 866-451-3399 | www.wexinc.com | Flexible spending claims and covered benefits |
| Health Savings Account (HSA) | WEX | 866-451-3399 | www.wexinc.com | HSA claims and covered expenses |
| ID Theft Protection | Norton LifeLock | 800-607-9174 9 a.m. – 7 p.m. EST |
lifelockbusinesssolutions.com/EmployeeBenefits/Benefitpremier | LifeLock identity theft protection services, claims |
| Legal Services | ARAG | 800-247-4184 Monday-Friday 8am – 8pm EST |
ARAGlegal.com/myinfo Access Code: 18778ecu |
Will preparation, traffic tickets, real estate property protection, divorce, trusts and other legal services |
| Life Insurance | Reliance Matrix | 800-351-7500 | reliancematrix.com | Life claims and covered benefits |
| Medical Plan | MedCost | 800-795-1023 | medcost.com Plan Group Number: 7488 |
Medical claims, provider networks, temporary ID card |
| NC 529 College Savings Plan | CFNC | 866-866-2362 | cfnc.org | Enrollment in the NC 529 College Savings Plan |
| Pharmacy— Prescription Drug Benefit | Medimpact | 844-513-6009 | medimpact.com | Pharmacy claims and covered benefits |
| Retirement— Pension | ECUHealth Pension Center | 866-261-3573 | myecuhealthpension.com | Pension information for eligible team members |
| Retirement Savings Plans: 401(k) | Fidelity Investments | 800-343-0860 | netbenefits.com | Online enrollment and customer service assistance |
| Vision | EyeMed | 888-581-3648 | eyemed.com | Vision claims and covered benefits |
| Whole Life Insurance | Unum | 800-635-5597 | unum.com/employees | Enrollment in fixed death benefit, claims assistance |